For Online Purchases:
We will gladly replace, exchange, or refund your online purchase, other than items designated as "on sale," within 14 days of purchase as long as the items are in saleable condition with all tags and sanitary stickers attached. To return items purchased online, send the items, your return form and a brief explanation to the address listed below. Any returns made after 14 days will receive a store credit for any future Botanical Beach Babes merchandise. Please note that the shipping costs incurred by the purchaser will not be refunded unless a product is delivered as a result of our error. For sanitary reasons please try on our swimwear over your underwear, we do not accept returns that are worn. All returns and exchanges must be authorized prior to shipping back your merchandise. If you return an item without authorization, using your own shipping label, we cannot be held responsible for lost packages.
What form do I use to Return an item?
Contact us by email at: info@botanicalbeachbabes to receive a return form.
What is the proper procedure to return an online purchase?
1. We accept merchandise purchased from BotanicalBeachBabes.com in new condition with tags and liners attached for a full refund. There is no ''restocking fee'' and return shipping is free for all U.S. orders. We also offer easy returns for our international customers! You have 14 days from the day you purchased your items to send them back to us for a full refund. Please note all final sale items and skincare products are not eligible for refund, exchange or store credit. Sale items purchased at a discount of 20% or more, including items bought with discount or promotion codes are not eligible for a refund, exchange or store credit. Once we receive your return we will inspect the goods and issue your store credit within 5-7 business days. Your refund will go back on the original form of payment. Should your return not meet our criteria we will communicate the reasons with you via email.
2. Pack and seal your merchandise securely (in the original package bag with all tags attached and liners) and include the completed Return Form.
3. Mail package to: Botanical Beach Babes,LLC. Attn: Web Return 100 S.E. 2nd Street #2000, Miami, Florida 33131
4. When returning by mail, allow 5-7 Business days from the shipping date to receive your store credit. Store credit may be used only for purchases made online at BotanicalBeachBabes.com.
What are the Holiday returns? (Effective Nov 1-Jan 25, 2020)
All items must be in original condition with tags and protective liners attached along with the receipt. If you fail to receive a receipt, please contact our Corporate office at 310.443.4296, Monday-Friday 10am-5pm(pst). Thank you!
What items are returnable?
1. Items purchased in the last 14 days.
2. Full priced items in new condition. Item must be undamaged, unworn, unwashed with tags and liners still attached.
3. Skincare products that are unopened and unused.
What items are non-refundable?
1. Items marked as final sale.
2. Any swimwear, beachwear, or skincare purchased on sale, using a discount or promo code, or with store credit are also final sale.